Frequently Asked Questions
Everything you need to know about shopping at Sydney Labubu.
Are all products at Sydney Labubu authentic?
Yes, we guarantee 100% authenticity for all our curated items. Every piece undergoes a strict quality control process to ensure it meets our high fashion standards before being shipped to you.
How long does shipping take within Australia?
We offer express and standard shipping. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain accessories may be excluded from returns.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'buy now, pay later' services like Afterpay and Klarna.
Do you ship internationally?
Currently, Sydney Labubu ships to selected international locations including New Zealand, the USA, and the UK. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.